Earlier this week I completed a survey for our previous "go to" grocery.
This morning I got a call from the manager, it went a long way to explain why that store has deteriorated as badly as it has. She had no interest in learning more about my dissatisfaction, her entire propose was to tell me how wrong I was and how they were a victim of the "system".
I had described the manager of their seafood department as "mechanical" in his responses to questions---she accused me of calling him names
It was a waste of my time---but I did get a good insight into why that store has become what it has
"A pessimist sees the difficulty in every opportunity, an optimist sees the opportunity in every difficulty” ---Sir Winston Churchill
"Political extremism involves two prime ingredients: an excessively simple diagnosis of the world's ills, and a conviction that there are identifiable villains back of it all." ---John W. Gardner
“You can’t go back and change the beginning, but you can start where you are and change the ending.” ---C. S. Lewis